Onboarding and Quality Assurance of Hotel Staff

Learn how you can streamline the training process and increase productivity in your hotel.
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CHALLENGE

Onboard new hires quicker and maintain the quality

New hires might feel overwhelmed during their first days on the job. Traditional orientation materials, mostly laden with lengthy text, seldom demonstrate the real feel of a bustling hotel environment. This could lead new hires to their first shifts feeling unprepared.

Simultaneously, maintaining quality assurance among seasoned staff calls for continual training and monitoring, which can be time-consuming. This can create a ripple effect on the overall services, result in longer wait times, and eventually lead to unsatisfied guests affecting the hotel's reputation.
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Features
SOLUTION

Digital guide for room standards

Implement an interactive digital guide that walks new hires through their roles within a virtual hotel environment. Similarly, the digital guide can offer refresher courses to existing staff to maintain quality assurance.
"The cockpit procedure trainer enables students to see the inside of the flightdeck and follow the flow of the procedures during the various training exercises. It is very useful for students who are learning the initial setup of the aircraft on the ground."
Mark Slade looking over the shoulder in cockpit
Mark Slade
Chief Multi-Crew Instructor at Atlantic Flight Training Academy
Features

Engaging experience that increases quality of service

The digital guide enables staff to interactively explore process, videos, text, and photos through a virtual tour on their computers, tablets, or mobile devices.
"The cockpit procedure trainer enables students to see the inside of the flightdeck and follow the flow of the procedures during the various training exercises. It is very useful for students who are learning the initial setup of the aircraft on the ground."
Mark Slade looking over the shoulder in cockpit
Mark Slade
Chief Multi-Crew Instructor at Atlantic Flight Training Academy
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Features

Easier keeping up with the standards

The staff has access to the guide 24/7, which can assist them not only during their initial days on duty but also during nights and weekends when supervision is limited.
"The cockpit procedure trainer enables students to see the inside of the flightdeck and follow the flow of the procedures during the various training exercises. It is very useful for students who are learning the initial setup of the aircraft on the ground."
Mark Slade looking over the shoulder in cockpit
Mark Slade
Chief Multi-Crew Instructor at Atlantic Flight Training Academy

How does this interactive digital guide work?

The staff members can access the digital guide through a link or your LMS, where they can familiarize themselves with the hotel and their duties.

The learning content includes room standards and instructions of cleaning procedures. For example, they can follow steps explaining how housekeeping staff efficiently cleans a guest room, inspect how a clean room looks and have checklist at hand for room standards.

What content can you include?

  • 360° virtual tour of the hotel facilities
  • instructional videos and images
  • factual content delivered by the managerial staff of the hotel

Unlock the future of hotel staff training

Elevate your training methods and deliver results quicker and cheaper.

Better quality assurance

Continuous learning improves service quality, leading to fewer training sessions, less complaints and higher guest satisfaction.

Improved hotel efficiency

Utilizing digital guides saves valuable time that was otherwise spent on exhaustive training. This provides an additional time for staff to focus on guest experiences.

Quicker onboarding of new hires

The digital guide enables new hires to get onboard quickly, boosting their confidence and capability to meet their job requirements.
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How it works?

Add interactivity to virtual environment and create immersive courses.
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Capture your room

Photograph the hotel room and use Panomio to create a virtual training environment.
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You can use easy-to-use consumer 360 cameras like GoPro or Insta360, or you can hire a professional to capture high-quality virtual environments for you.

Add content

Transfer the content from your manuals and learning materials into Panomio.

Publish and distribute

Import courses in your LMS or share via web links.

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Experience the new way of learning and see how it can transform onboarding in your organization.
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Improved Safety and Performance

Achieve operational excellence with fewer complaints, faster training time, and improved performance.

Effortless onboarding

Seamlessly bring in seasonal hotel staff, making operations smoother and giving supervisors a lighter load.

Accessible training anywhere

Round-the-clock access to hotel facilities, empowering staff to learn before their first day, no matter where they are.

Authenticity

The actual hotel environment with actual staff interactions helps create a realistic representation of job duties.

Ease of use

The digital guide is user-friendly and suitable for all age groups.

Environmentally conscious onboarding

By eliminating the need for physical transportation and resource-intensive training setups, our virtual training solution significantly reduces the carbon footprint of your operations, contributing to your sustainability goals.
Support

Frequently asked questions

Everything you need to know about the product.
Do you offer expert assistance for full solution development?

Yes, we can assist with the entire course development process, including consulting, 360° photography, design, content preparation, course development, and distribution or integration with your existing training system.

Is there a free trial available to evaluate the system before purchasing?

Yes, Panomio offers unlimited free access to three courses, shareable via web link. If you want to create complex courses and export them for LMS, you can upgrade to a plan that meets your needs.

How can I update the course content?

With our Panomio authoring tool, you can easily update the content at any time. No coding is required. Choose the plan that suits you and update, duplicate, or create new courses as needed.

Can the training be accessed from different locations? Are there any technical requirements or restrictions?

Yes, our virtual training is compatible with all commonly used web browsers and can be accessed on your choice of device: desktop, tablet, or phone.

How does the virtual training environment function?

Our virtual training environment utilizes 360° and regular photos, with an option to use 3D renderings when available. Learn more about virtual environments here.

Can the virtual training be integrated with our current Learning Management System (LMS)?

Yes, our system supports SCORM 1.2, SCORM 2004, and xAPI (Tin Can) standards.

Can our company-specific content be used to create a similar course?

Absolutely, our in-house experts can create a custom course using your content. This includes consultation, 360° photography, design, content preparation, course development, and distribution or integration with your existing training platform.

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Interested in full solution? Hire an Expert!

Reach out to us and we'll introduce you to one of our experienced Panomio Expert Partners. They're ready to lend their expertise and create a custom-made solution that's just right for your organization.
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Create immersive courses rapidly

Insert any content into any virtual environment created by 360° images. Redefine your onboarding experience and quality assurance today!
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